Facilities

Oak Mall Shopping Centre has many facilities that are provided to our visitors, designed to make your visit as convenient and enjoyable as possible.

Should you wish to suggest any additional facilities or services that would help or improve your shopping experience at Oak Mall Shopping Centre, please use our feedback form to comment.


Customer Information & Services

WCs & Baby Changing Facilities

The Oak Mall public toilets are in Upper Clyde Square and can be reached by ramp or escalator. There are 2 disabled toilets*. Baby change facilities are available in the male and female toilets and one disabled toilet. The toilets are open from 9am until 5pm Monday to Saturday and from 12 noon until 4pm on Sundays. Outside the Centre, there are public toilets run by Inverclyde Council in Hunters Place and King Street.

*Disabled toilets are for use of disabled access only and require radar key to access, if you do not hold a radar key you can request access from the Security Office located at the Westburn Service Area or call 01475 724 233.


Car Parking

Oak Mall has 2 car parks; Hunters Place and King Street offering 90 car-parking spaces. *All car parks and spaces are £1 per hour for a maximum of 4 hours, thereafter a fine will be imposed by the parking company controlling the car parks.


Security

For your safety and security, Oak Mall is covered by a network of CCTV cameras. The malls are patrolled by fully trained security officers and first aid care is available if required.


Accessibility

Oak Mall is mainly set out on one level, making it easily accessible for disabled visitors. There are 4 spaces for disabled shoppers in the Hunter Place car park (standard parking charges are applicable) and a Shopmobility unit within the Centre, in Upper Clyde Square, which offers powered and manual wheelchairs (call 01475 732 600 for more information). Oak Mall’s public toilets are located within Upper Clyde Square and have a ramp for access. There are 2 disabled toilets* and baby change facilities.

*Disabled toilets require radar key to access, if you do not hold a radar key you can request access from the Security Office located at the Westburn Service Area or call 01475 724 233.


Free WiFi

Free WiFi is now available throughout the Oak Mall Shopping Centre. Terms and Conditions apply, signal strength within the Mall may vary and service cannot be guaranteed.


Payphones

1 at Upper Clyde Square and 3 in the chicane area just outside Superdrug


Shopmobility

Oak Mall’s Shopmobility unit is in Upper Clyde Square and has 4 dedicated disabled car parking spaces in the King Street car park, with a further 4 disabled spaces in the Hunter Place car park. For more information, please telephone 01475 732600 or visit www.icod.org.uk


Cash Points

Cash Machines are located at:
  • TSB: Hamilton Gate
  • Santander: Hamilton Gate
  • M&S: Hamilton Way
  • JD Sports: Hamilton Way (Fee charged for this ATM)
  • Wilko: Hamilton Way

Lost Property

If you have any enquiries about items of lost property please contact the Centre Management Office on 01475 724 233.